Last week I wanted to re-share a Chatter post with a private group (to suggest that the post’s author needed a response) but I hesitated because I didn’t want the author to know that I had shared their post. I performed a quick test in my demo org and learned that the original author will not receive a notification if their post is shared with a private group of which they are not a member, which was pleasantly surprising. I tweeted @Salesforce positively acknowledging the noted detail, and yesterday a couple of Chatter product managers asked me this:
It’s an interesting question and I think the answer is entirely dependent on the context. (Also, would I know which group my post was shared with, or just that it had been shared with a private group?)
Consider these scenarios:
- I post to Chatter with an idea about increasing productivity. If I received a notification that my post had been shared with the “Leadership Team” — a private group that I cannot view — I would probably feel good because someone thought enough of my idea to share it with my company’s leadership.
- I post to Chatter about X and receive a notification that my post has been shared with the Human Resources private group. That might make me nervous — what am I saying that demands HR’s attention? Are they going to get in touch with me?
Ultimately: if I want to reference a user’s post in a private group I will find a way to do so discreetly (i.e. in a way that does not include notifying the author) and I’m not really sure of the value of notifying the author. Maybe including an option to notify the author would be appropriate, depending on what the share-r intends to accomplish…. As an end user, I’d rather not know if my post is shared w/ a private group because then I would just wonder, perhaps unnecessarily. If someone wants to respond to me, they will.
~ Becky Mae ~ 
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